Quality Policy
We have established this quality policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives, alongside our commitment to satisfy applicable customer, regulatory and legislative requirements, as well as our commitment to continually improve our management system.
Customer focus
As an organisation we have made a commitment to understand our current and future customers’ needs, meet their requirements and strive to exceed their expectations.
Leadership
Our top management have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.
Engagement of people
As an organisation we recognise that people are the essence of any good business, and that their full involvement enables their abilities to be used for our benefit.
Process approach
As an organisation we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement
We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.
Evidence-based decision making
As an organisation we have committed to making decisions relating to our QMS only following an analysis of relevant data and information.
Relationship management
Arrow Engineering Components Ltd recognises that an organisation and the relationships it has with its external providers are interdependent, and that a mutually beneficial relationship enhances the ability of both to create value.
Our policy is also to meet the requirements of other interested parties, and to meet our social, environmental, charitable, regulatory and legislative responsibilities.
We have produced quality objectives which relate to this policy; they can be found in document R03 Quality Objectives.
This policy is available and communicated to all interested parties, and is made available to the wider community through publication on our website, company noticeboard, and intranet.